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FAQ





HELP / F.A.Q.


How do I order at hiphop-dojo?

How can I cancel or return my order?

Do you accept payments by credit card?

What is PayPal?

How do I pay with PayPal?

Delivery time - How long do I have to wait for my order?


How do I order at hiphop-dojo?

Browse through the categories and click on an item to get more information. By clicking on "Order Now" you get to the shopping cart where you can change the number, style and size of your desired item. Save your item and either continue your shopping or proceed with filling in your personal information.

When you fill in your name, address and payment method don't miss the obligated fields marked with a '*'. Some payment methods are not available for certain countries. But don't worry you'll get a hint on the site if something went wrong. If you want your order to be sent to an alternate shipping address mark yes.

On the next page you can check your information and state an alternate shipping address if needed. You are now ready to send us your order. Click on the button and your order will be processed. You will get an automatically generated confirmation email at once which we need you to send back to confirm that you gave us a valid email address.
 

How can I cancel or return my order?

To cancel an order just send us an email. You may return new, unopened items within 30 days of delivery for a full refund. Items should be returned in their original packaging.

In case of faults and/or mistakes of the delivered items, not caused by the buyer, items may be returned without extra cost. Items have to be returned including a message stating the mistake, invoice number and/or account number. The costs for returning back the goods will be given credit which can also be used for future orders.

For returned items due to design matters (size, colour, etc.), the costs are on the buyer. Note that these expenses are very high due to the high transportation costs for shipments outside of Germany/Europe.

The return address is:

hiphop-dojo
Thomas Mueller
Op de Hoof 14
D-25482 Appen
Germany
 

Do you accept payments by credit card?

Yes we do accept credit card payments by Visa, Mastercard or Amex.
 

What is PayPal?

PayPal is an eBay corporation that offers payment services for international money transactions. PayPals services are well known on eBay with millions of safe transactions. The PayPal membership is totally free. Otherwise than on international bank money transfers nothing will be charged for money transmissions. PayPal also offers credit card acceptance.

Pay anyone with an email address or phone number – instantly

  • Send money to family and friends.
  • Pay for goods and services.
  • Pay for an eBay item.

PayPal is the secure, free, easy way to pay – and privacy is built in.

With PayPal, you choose how to pay online.

Find out what else you can do with a PayPal account.

 

How do I pay with PayPal?

Choose PayPal on our order form and add your address. A "Buy Now" button will be displayed at the end of your order. You will be forwarded to PayPal and your order information will be displayed. Just log in and that's it. If you're not registered yet you will be guided through the registration process step by step. PayPal membership is totally free and often used on ebay for example. PayPal offers loads of payment methods like eCeck, credit cards or bank transfers.

In case you want to pay later just log in to PayPal and click on the "Send Money" tab. A form will then be displayed where you can fill in your personal and payment information. Please add your name, the amount and order no. which you can find on our order confirmation email.

 

How long do I have to wait for my order?

The delivery time varies depending on the region you're ordering from. The times listed below are for reference only. Please contact us immediately if your order didn't arrive within the listed delivery time. Usually we can provide further details about your delivery status or tracking information.

germany Germany: 1 to 2 business days
europe Within Europe: 1 to 4 business days
USA & CANADA USA & Canada: 8 business days
worldwide world wide: 14 business days

 
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